Support

Getting Help with Canvas

LSIT is happy to assist with Canvas questions and offer Zoom consultations to discuss your Canvas course. For questions or to schedule a consult, please email help@collaborate.ucsb.edu with a proposed time if asking for a consult (M - F, 10am - 4pm) and quick summary of what you would like to accomplish.

Canvas also provides 24/7 instructor support and can be reached via:

Phone at 866-325-1488
Chat via Canvas’ Live Chat Agent
Create a Canvas support ticket from the Canvas Help tab

Creating New Course Sites in UCSB Canvas

Each quarter, instructors of record can create new, empty course sites with automatically synced UCSB enrollments by using the UCSB Canvas Course Site creator, as outlined in this help article .

Course site creation is generally available each quarter by Pass 2 of enrollment for that quarter. Prior to that, instructors can create content in a sandbox site. If you do not have a sandbox, would like a new one, or believe you should be listed as instructor of record for a quarter, please submit a help request.

Instructors can import past course content or content from a sandbox into their new course sites following the steps outlined in this help article.

To request a course site for a non-Registrar course or project, please submit a help request.

Documentation and Trainings

UCSB Canvas Support and Knowledge Base: This course in Canvas houses UCSB's support documentation. You can join the course to have it appear on your Dashboard by clicking the option to "Enroll in Course."
Guides: Canvas has many guides for using the various features within Canvas, see Canvas Community Guides.
Training Videos & Thematic Trainings: Canvas training videos and thematic courses can be found in the Instructure Training Services Portal by logging in with your UCSBnetID and password.