Support

Getting Help with Canvas

LSIT is happy to assist with Canvas questions and offer Zoom consultations to discuss your Canvas course. For questions or to schedule a consult, please email help@collaborate.ucsb.edu with a proposed time if asking for a consult (M - F, 10am - 4pm) and quick summary of what you would like to accomplish.

Canvas also provides 24/7 instructor support and can be reached via:

Phone at 866-325-1488
Chat via Canvas’ Live Chat Agent
Create a Canvas support ticket from the Canvas Help tab

Canvas Exploration Sites (“Sandboxes”)

Instructors who have taught in the last year already have Canvas site for exploration and experiment that is not tied to a particular course. (This is known as a “sandbox.”) To access your sandbox, log in to https://www.canvas.ucsb.edu/. If you do not have a sandbox and would like one please email help@collaborate.ucsb.edu.

Documentation and Trainings

UCSB Canvas Training Course: You can join the UCSB Training Course in Canvas by opening and logging to the following link and then click the option to "Enroll in Course": UCSB Canvas Training Course.
Guides: Canvas has many guides for using the various features within Canvas, see Canvas Community Guides.
UCSB Guides: Specific guides for using Canvas at UCSB, UCSB Canvas Guides.
Training Videos & Thematic Trainings: Canvas training videos and thematic courses can be found in the Instructure Training Services Portal by logging in with your UCSBnetID and password.